Privacy Policy

We hold your privacy and security in the highest regard, and we are committed to respecting and protecting them at all times. This privacy policy (“Privacy Policy”) and the accompanying cookie notice (“Cookie Notice”) describe how we collect, use, and share information relating to an identified or identifiable natural person (“Personal Data”), where such persons use our Services, visit our site or otherwise communicate with us (collectively “Data Subjects” or “Users”) and is incorporated into our User Agreement by reference. Accordingly, when you agree to our User Agreement and access betnero.co.uk, you agree to our collection, use, and disclosure of your information in accordance with this Privacy Policy. Please, read it carefully and make sure you understand it. If you do not agree or are not comfortable with any part of this Privacy Policy, you may choose not to use the Website and our Services.

All capitalized terms not expressly defined herein are to be interpreted within the meaning of our User Agreement. We reserve the right, at our complete discretion, to change, modify, add and/or remove portions of this Privacy Policy at any time. You shall be, in advance, informed by us of any material changes made to this Privacy Policy (as well as other terms and conditions relevant to the Website). We shall also archive and store previous versions of the Privacy Policy for your review upon request.

1. Introduction – who we are?

Anakatech Interactive Limited, a company incorporated under the laws of Malta under Company No. 61918, with registered address at Soho Office Space, The Strand Fawwara Building, l-Imsida, GZIRA GZR1401, Malta (“Company”) offers online gambling services (collectively, the “Services”), including through this website and/or mobile app and/or other online properties (collectively, the “Platform”).

The Company is deeply committed to safeguard the privacy expectations of its users (“User(s)”, “you” or “your”). Accordingly, we have put in place this Privacy Policy, which outlines our data protection practices, including how we collect, use, disclose and protect your Personal Data, as well as your rights with respect to your Personal Information.

2. Purpose

The platform and the brands on the Platform are operated by Koral International Group Limited, Company Reg. No. C 72693, VAT Reg.No: MT 22951930, 102, Suite 2, St Catherine Street, Attard ATD 2605, Malta, which shall be referred to as the “Brand Owner”. Please note that the Brand Owner will act as a separate independent controller.

For the purposes of this Privacy Policy, “Personal Data” shall mean information that identifies or may reasonably identify an individual reasonable effort.

3. What Personal Data do we process?

• Account details: When you open an account and register to use the Services, you will be asked to provide us certain details about yourself, such as: first and last name, email address, gender, birth date, personal numeric code, age, physical address, ID number, fiscal code, phone number and occupation. In addition, we may collect certain information as required under various gambling regulations, as well as Know Your Client (“KYC”) and Anti-Money Laundering (“AML”) regulatory requirements, such as your source of funds.
• Governmental-issued ID: In certain instances, you will be required to provide a copy of a governmental-issued ID, for identity verification process. Please note that this information is required for certain features of our Services.
• Gaming information: in order for us to provide the Services, we automatically record different information related to your account and use of our Services, including with respect to your transactions, deposits, balances, bets, withdraws, bonuses and winnings. We also collect information regarding potential gambling problems or addictions, based on your patterns of gambling across our services, in order to ensure a responsible gaming environment and as required by law.
• Financial information: In order for you to enjoy all of the functions of the Services (e.g. place bets, perform purchases, play in tournaments, etc.), payment information will be collected from you, such as your currency, credit card number and bank account details.
• Voluntary information: We also collect information which you provide us voluntarily. For example, when you respond to communications from us, communicate with us via email or share additional information about yourself through your use of the Services, such as on the chat feature and in games. This includes information you are willing to share with us for the purpose of improving and developing our relationship with you, as well as for maintaining your stratification from our services (for example, information about your marital status and family, your hobbies and interests, and other information you share with us through surveys).
• Device information: We collect specific types of connection details and information with regard to your device, software or hardware that may identify you, such as: deviceʼs unique identifiers (e.g. UDID, IMEI and MAC address), browser fingerprinting, IP address and geo-location data.
• Telephone calls: We record or monitor telephone calls for customer support, training and/or security purposes.
• Social networks: When you register through your social network account (such as your Facebook account), to use the Services or connect your player account with such account, we will have access to basic information from your social network account, such as your name, birthdate, profile picture and friends’ list, as well as information you made publicly available on such account.
• Information we collect from third parties: We collect Personal Information from third party service providers, such as information about your credit history from credit agencies and other financial information which is relevant to the provision of the Services, as well as information which is gathered in order to verify your identity and prevent fraudulent or illegal activity.

Please note that we may also collect information that cannot be associated with a specific individual. However, if such information is combined with Personal Data, we will treat the combined information as Personal Data.

4. What are the purposes of processing?

We use your Personal Information for the purposes listed below:

• To set up, manage and update your account;
• To provide and operate the Services (such as for betting and payment processing);
• To communicate with you and to keep you informed of our latest updates to our Services and special offers;
• To market our Services, as well as to serve you advertisements, including behavioural advertising;
• To conduct analytics, statistical and research purposes, in order to improve and customize the Services to your needs and interests (such as by compiling aggregated reports about the usage of certain features of our Services);
• For customer relationship management purposes, and to support and troubleshoot the Services and to respond to your queries;
• To enable us to further develop, customize and improve the Services based on Usersʼ common preferences and uses;
• To provide you with a responsible gaming environment;
• To communicate with your and to process any of your requests to exercise your User Rights;
• To identify and authenticate your access to certain features of the Services;
• To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services, including by identifying risks associated with your activity on our Services;
• To investigate violations of our policies and User Agreement as well as enforce our policies and the User Agreement;
• To investigate and resolve disputes in connection with your use of the Services; and
• To assist us with meeting our regulatory obligations or as required by law or regulation (such as gambling regulations, KYC and AML regulatory requirements), including for the purpose of ascertaining your source of funds or income, or as required by other governmental authorities, or to comply with a subpoena or similar legal process or respond to a government request; and

In addition, we use your Personal Information upon your specific and informed consent, such as for certain marketing and promotional activities.

Where you have not consented (or have withdrawn your consent) to the processing of your Personal Information by us, we may continue to process your Personal Information (a) where processing is required for the performance of the contract between you and us; and/or (b) where processing is necessary for compliance with a legal obligation to which we are subject; (c) where processing is necessary for the purposes of our legitimate interest.

5. The legal basis for processing

We will process your Personal Data in accordance with the following lawful grounds:

• Most of our processing which is associated with providing the Services is necessary for the performance of the contract between us for the provisions of the Services. Also, We are required to process KYC and AML information in accordance with our legal and regulatory obligations. In such cases, this obligation would serve as our legal ground for processing your Personal Data.
• We also process your Personal Data when we deem it necessary as part of our legitimate interest, provided that such processing will not prejudice your rights and freedoms associated with your Personal Data. Examples of us processing in accordance with legitimate interests would include:
• where we disclose your Personal Data to any one or more of our associate/subsidiary companies following a restructure or for internal administrative purposes;
• detection and retention of information pertaining to those with responsible gambling issues;
• processing for the purposes of ensuring network and information security, including preventing unauthorized access to our electronic communications network;
• safeguarding the integrity of our Services by combatting, reporting and sharing information related to suspicious betting patterns or fraudulent activities;
• adhering to regulatory and statutory requirements;
• devising a tailored reward scheme for players; and (vii) sharing personal information with our advisers and professional services providers (such as auditors) for ensuring our compliance with regulatory requirements and industry best practices.
• In certain, specific, occasions we may ask for your consent in order to process your Personal Data. In such instances, your Personal Data will only be processed in accordance with the scope of the consent you have provided and you will be able to withdraw this consent at any time.

6. With whom do we share Personal Data?

 We do not rent, sell, or share your Personal Information with third parties (“Recipients”) except as described in this Privacy Policy. The Personal Information will be disclosed to Recipients only to the extent required for the specific purpose, as stipulated in this Privacy Policy.

We share Personal Information with any of the following recipients:

• The Brand Owner, including any replacement service provider that the Brand Owner may engage to operate the Services (if applicable);
• Our affiliated companies;
• Subcontractors and third party service providers, as well as their subcontractors, which by way of example include (but is not limited to) cloud computing companies, marketing affiliates, identity verification and fraud prevention services, and other data verifiers;
• Gaming providers;
• Credit reporting agencies and credit reference bureaus, including for conducting name, address and age checks. Payment service providers, payment processors and banks;
• Any third party who provides you with a tangible prize;
• Auditors, contractors or legal/financial/other advisers of any of the our business processes;
• Any third parties who investigate, detect or prevent fraudulent or illegal activity or enable us to enforce our policies, including in order to ascertain your source of income or funds (e.g. governmental authorities, law enforcement bodies, banks and other investigatory bodies);
• Gambling addictions bodies;
• Licensing authorities, governmental and regulatory bodies, in accordance with applicable laws and regulations; and
• Potential purchasers, successors or investors in the Company or the Brand Owner (if applicable), or in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, reorganization, bankruptcy, consolidation or asset sale of an asset or transfer in the operation thereof) in relation to the Brand Owner or the Company (in such event, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy).

In addition to the purposes listed in this Privacy Policy, we share Personal Information with those Recipients for any of the following purposes:

• Storing such information on our behalf, for example by using cloud computing service providers;
• Processing such information to assist us with our business operations (e.g. to process payments and your deposits; authenticate your access; auditing our operations; detect and prevent fraudulent or illegal activity; etc.);
• Performing research, technical diagnostics or analytics;
• Communicating targeted advertising, as well as promotional and informational materials; and
• Whenever we believe in good faith that disclosure is necessary to protect our rights or legal claims, enforce our policies (including our terms of use and Privacy Policy), protect your safety or the safety of others, comply with applicable law or governmental request, as well as to investigate or prevent any fraud, for security reasons or to help us with any other related technical issue.

7. International transfers of Personal Data

Since we operate globally, it may be necessary to transfer data, including Personal Data, to jurisdictions other than your own, including outside of the UK or the European Economic Area. In these instances, we will ensure that the transfer aligns with the applicable data protection requirements, including without limitation, a transfer to such countries as approved by the European Commission as providing an adequate level of data protection, entering into legal agreements ensuring an adequate level of data protection or reliance on other acceptable and recognizable legal mechanisms allowing for such a transfer.

8. How long do we retain your Personal Data?

We retain Personal Data for as long as needed to provide our Services and to comply with our legal obligations (including KYC and AML), resolve disputes and enforce our agreements (unless we are instructed otherwise). Retention periods will be determined to take into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we may keep records containing users’ Personal Data, compliance related data, communications and anything else as required by applicable laws and regulations.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

9. What are you rights with respect to your Personal Data?

Under certain circumstances, depending on your jurisdiction, you may have rights under data protection laws in relation to the Personal Data we process about you

• Request access to your Personal Data (commonly known as a “data subject access request”).
• This enables you to receive a copy of the personal data we process about you.
• Request correction of the Personal Data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your Personal Data. This enables you to ask us to delete or remove your Personal Data.
• Object to processing of your Personal Data. In certain circumstances you can object to our processing of your Personal Data.
• Request restriction of processing of your Personal Data.
• Request the transfer of your Personal Data to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine- readable format.
• You have the right to withdraw consent at any time where we are relying on consent to process your Personal Data. Please note that if you withdraw your consent, we may not be able to provide certain products or services to you.
• You have the right to object to automated individual decision-making and profiling which has produced legal effects or otherwise significantly affected you, and the right to request human intervention where, in such cases, we have relied on automated decision making or profiling.

If you wish to exercise any of the above-mentioned rights or raise any concern, please contact us in accordance with the information mentioned at the bottom of this Privacy Policy. If you are located in the EEA or the United Kingdom, you also have the right to lodge a complaint with the competent data protection supervisory authority in your country. You can find a list of authorities in the EEA here: https://edpb.europa.eu/about-edpb/board/members_en. You can reach the UK supervisory authority here: https://ico.org.uk/global/contact-us/.

Please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.

10. Personal Data associated with minors

Our Services are not intended for minors below the age of 18 years or otherwise below the legal age for providing consent that is not subject to authorization by the holder of parental responsibility, in accordance with the laws in the jurisdiction your reside (“Age of Consent”), and we will not knowingly collect Personal Data from children. If we become aware that a user is under the Age of Consent, we will remove their information from our files. We reserve the right to request proof of age at any stage so that we can verify that minors or unauthorised individuals are not using the Services.

11. Updates to this Privacy Policy

We may revise this Privacy Policy from time to time, in our sole discretion, and the most current version will always be posted on our Website (as reflected in the “Last Updated” heading). We encourage you to review this Privacy Policy regularly for any changes.

12. Contact information

 

 COOKIE NOTICE

Last update 04/03/2025

This cookie notice (“Cookie Notice”) is meant to inform you on what Cookies we use on our Website, as well as their purpose and which ones are required for the Website to function properly and to be able to offer you a customized experience. It’s an integral part of our User Agreement and Privacy Policy. Please, read t carefully and ensure your understanding of it.

PLEASE NOTE: This Website uses different types of Cookies. Some Cookies are placed by third party Services that appear on our pages. We are required to obtain your consent for certain Cookies, such as those for performance/analytics purposes and for targeting/advertising purposes. However, your consent is not required for Cookies that are essential to be able to provide you with our Services.

1. What are Cookies?

Cookies are small data files which are stored on your device (computer, tablet, or smart phone) by your browser whilst browsing on our Website (“Cookies”). Each Cookie is designed to hold different data types which is specific to every User, such as recording your browsing activity on the Website. This allows us to offer you an enhanced User experience, one that is bespoke to each User whether on our Website or on our social media pages.

2. Which Cookies do we use?

We use Cookies to be able to offer you the Service on our Website, as well as to provide marketing content and advertising that is personalized to you, and to be able to analyze the traffic to our Website. The Cookies that are available on our Website can therefore be classified as essential (strictly necessary) and non-essential (functionality, statistical, and marketing). These are detailed below:Strictly necessary cookies: These types of Cookies are imperative for you to be able to navigate and use the Websiteʼs features successfully. Without such Cookies, the Website will not function properly. These Cookies do not collect data about you that could be used for other purposes. Therefore, we are not required to obtain your consent for such Cookies. However, if you choose to prevent such Cookies, you may not be able to use the Websiteʼs functionalities, nor can we ascertain that our security controls will function correctly during your use of the Website.

Functionality Cookies: These types of Cookies allow our Website to remember your selections, such as language preferences. These Functionality Cookies are also used to remember your acceptance to reading, and understanding our Cookies Notice and your Cookie preference selections. It is important to note that some of these Cookies are managed by third parties on our behalf. However, in such cases, we do not permit the third party to use the Cookies for any purpose other than those mentioned.

Statistical Cookies: These types of Cookies, also referred to as Performance Cookies, are used to collect information on how you use our Website for statistical purposes, such as the pages that you had viewed, and also which links you had clicked on. The information collected through such Cookies cannot be used to identify you, as the data is aggregated and anonymized. Statistical Cookies are only used by us to improve the functionalities of the Website. As a result, we are required to obtain your consent to collect such Cookies data. These Statistical Cookies are also used for: (i) Affiliates – to let our partners know if our Users visited their site or vice versa; (ii) Error and content management – to help us monitor any Website errors and content usage to be able to resolve any issues, as well as to help optimise our Website content; (iii) Maintaining and testing designs – for our web developers to maintain the current Websiteʼs designs and to possibly test for new designs;

Marketing Cookies: These types of Cookies are used to track your activities on the Website to help us deliver advertising and marketing content that is relevant to you, and also to limit the number of times you see a particular ad. These are persistent Cookies, which are placed throughout the Website, are linked to Services provided by third parties. Since these Cookies are not necessary for the Website to function properly, you can choose to not allow them. These Cookies work by specifically identifying your browser and your device, and are used to link to our social media page and to provide advertisers (directly or indirectly) with information on your visit to the Website.

3. Cookies Consent and Withdrawal

The first time you visit our Website, you are presented with our Cookie banner, which you are required to accept for it to be removed. If you clear your browser Cookies, the Cookie banner will become visible again. The Cookie banner is there to inform you with regards to the Cookies used on the Website and to obtain your consent where necessary. If you choose to accept and provide your consent to certain cookies, your browser will remember your preferences for the next time you visit our Website. Cookies will expire periodically – however, this depends on the type of Cookie and the type of data collected.

4. Google Services and Use of Cookies

There are also a number of Cookies which are set by different Google Services. These store your preferences and track your activity from Website to Website. The Cookies which are set by third partiesʼ systems are impossible for us to track and also to specify under which conditions they are set.

We have integrated the third-party tool of Google Analytics into our Website. Google Analytics allows us to evaluate your User behavior and to establish links with other Websites. Google Analytics is a web analysis Service which enables gathering, collection and analysis of data about the behavior of visitors to our Website. Web analysis is used mainly for the purpose of optimization of the Website and for the benefit of internet advertising. Web analysis Services collect data which allows us to tell among other things: from which Website a User was referred to the Website (the referrer Website), which subpages of the Website were accessed, for which period of time the subpages were viewed and how often. Google Analytics uses cookies which generate information about your use of this Website, which is then usually transmitted to a Google server and stored there. Google may transfer the personal information collected to third parties.

As IP anonymization is activated on our Website, your IP address will be shortened by Google within Member States of the European Union or other states in agreement with the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by a Google server in the USA. On our behalf, as the operators of the Website, Google will use this information to evaluate your use of the Website, compile reports on Website activity and provide further Services related to Website and internet use to us. The IP address transferred through your browser to Google Analytics will not be combined with other data held by Google. In addition, this Website uses the Analytics feature UserID to track interaction data. This User ID will be additionally anonymized and encrypted and will not be linked with other data.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this Website to the fullest extent possible.

Opt-Out. In addition, you may prevent the collection of the data generated by the cookie and related to your use of the Website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser Add-on available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.This browser add-on informs Google Analytics via JavaScript that no data and information about Website visits may be transmitted to Google Analytics. In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software programs.

Personalization of Ads. The Website also uses Google Analytics performance reports relating to demographics and interests and reports on Google Display Network impressions. You can disable Google Analytics for display advertising and customize the ads on the Google Display Network.

The operator of the Google Analytics tool is Google Inc., 1600 Amphitheatre Pkwy, Mountain View,

CA 94043-1351, USA. You can find further information on Google‘s privacy and cookie policy

at https://policies.google.com/privacy ?hl=en and https://marketingplatform.google.com/about/ . The following link provides a further explanation of Google

Analytics https://marketingplatform.google.com/about/ .